MyLiveChat Review October 2026
- Adds customer support chat to website pages
- Free plan for first time customers
MyLiveChat in 10 seconds
- Not a dating site, but a chat service provider for websites and support chat site for customers
- Website owners may subscribe to add a live chat support to their pages
- You can’t meet other members. See how MyLiveChat works
- Reliable security features
- Has a free plan for first-time customers
“If you are looking for an affordable live chat tool for your website, then MyLiveChat is one of the good options out there. You can try it for free, and later upgrade if you want to get the other features that it offers. Website owners will find this service a good addition to their pages.”
Better than MyLiveChat
Who is MyLiveChat for, and not for?
- Entrepreneurs who are looking for customer support for their businesses
- Website owners who want to add live chat support plugins to their websites
- Those who are looking to increase click to conversions for their online businesses
- People looking to meet strangers online for serious or casual relationships, friendship, and deep commitments
- Those who want to find and fall in love
- Singles looking for online dates
- Those who want to browse online profiles
MyLiveChat pros & cons
- Support team staff replies to live chat users
- Security features during signup is implemented
- You can embed the plugin to your website
- Server location is required
- Not a dating site, but a chat service provider
- You won’t meet any other members
What MyLiveChat really costs
- You can test MyLiveChat free of charge
- You can at least read a message for free to try the service
- The free plan includes complete features, but it is limited to 1 seat.
- You can create an account, use the live chat plugin and read a message for free.
- Paid plans let more people use the account at the same time and include unlimited chats.
- Subscriptions renew automatically, but there is no contract and you can cancel anytime.
- Create an account
- Use the live chat plugin
- Customise the tool according to your preferences
- Spell checker and canned responses
- Add more people to use the account at the same time
There is a free plan that has complete features but will only give you 1 seat. All plans include unlimited chats, canned responses, proactive chats, customisable widgets, chat history and very fast message delivery. My LiveChat is an on-demand, pay as you go, no contract, cancel anytime live chat solution.
A "seat" is what the site calls anyone who logs into MyLiveChat agent console. For the basic plan (2 seats), it means you can have multiple agents but only 2 agents are allowed to be online at the same time.
Prices are all in USD.
Member numbers you find online are usually very inaccurate, so we estimate how many people are really on MyLiveChat from traffic data and interest in the service, updated monthly. (2026-09)
Gender proportion: 40% ♀ / 60% ♂
MyLiveChat age range and age distribution
- Members are website owners
- Support team staff replies to live chat users
- Users come from across continents
- Most of the members are from the United States
- Male members use the service more
Users of the live chat feature hail from all over the world but the mojority comes from the United States. Other countries with MyLiveChat users include India, China, Italy, United Kingdom, Indonesia, Colombia, Canada, and Peru.
In terms of gender, most people who use the service are males on who are on the 25 to 34 age range. This means that most people who seek the site's services are mostly hip, and young people who run their own websites.
The male population is also significantly higher than the females at 60 percent.
How does MyLiveChat work?
- Develop a set of pre-written answers to common questions to improve response times and maintain consistency
- Use real-time data to identify high-potential visitors and proactively engage them to increase conversion rates
- Access chat functionalities via iOS and Android apps
With MyLiveChat, you can create a library of pre-written responses for frequently asked questions to speed up replies and ensure consistent communication. Use real-time visitor data to spot potential high-value customers and reach out proactively to boost conversions. Stay connected and respond on the go by using the chat apps available for iOS and Android.
Find out if MyLiveChat is the right service for you or if there are better options.
MyLiveChat in detail
Signing up at MyLiveChat ★★★★★ 3.5/5
- You must be at least 18 years old to sign up
- You must sign up to browse MyLiveChat
To sign up, visit the MyLiveChat website or download the MyLiveChat app, available on iOS and Android. To complete the registration, provide all required information.
Required information
- Name
- Location
No verification is required to sign up at MyLiveChat.
Although MyLiveChat will ask for an email address upon signup, they don't send any confirmation link or code to validate your account.
Making contact on MyLiveChat ★★★★★ 4.0/5
- Embed the plugin to your website
- Talk to your customers through the dashboard
- You can customise how your plugin will work
- Organise your account on the MyLiveChat website
- You can change the appearance of the chat box from the dashboard
- Everybody can send messages for free
MyLiveChat will provide you with a dashboard on the website so you can organise, customise, and fix the settings of your website's live chat plugin.
You can talk to your website visitors using the dashboard, but you will have to embed the code on your page's backend before it becomes visible. The dashboard works on the browser, but MyLiveChat recommends that you install their software to easily manage your live chat tool.
The communication on using MyLiveChat will be between you as the site admin and the customers/visitors of your website. Overall, it does its work in making your site more accessible to your target audience and you can hear from them better using the tool.
Profile quality ★★★★★ 3.5/5
- Anyone can use the chat tool on your website
- Your will not get a profile page
- Your site visitors will not get a profile page
- You can customise how your live chat tool will look like on your website
- You can set your live chat tool to online or offline
- Profiles contain only little information
- Profile pictures are not visible for free
MyLiveChat will not give its members or your website visitors a way to create their own profile page. Instead, you will have a dashboard where you can control your live chat tool's settings and preferences.
To personalise the tool more, you can change its colors, logo, and overall appearance. There are a bunch of templates available that you can use to make the set up easier.
The tool is a great addition to your website if you wish to engage to your readers and visitors for an affordable price—you can even get it for free if you can forego the perks and use only the basic service.
The MyLiveChat app
- The app is free to download
- The app is available for Apple and Android devices
- Use the app anywhere
- People who can login at the same time depends on your suscription
- Features on the desktop and app are similar
The app will give you similar features that the desktop has, but it will only allow a specific number of people that can login at the same time based on the subscription plan you have.
Nevertheless, getting the app is a great addition to the tool because it will let you control the live chat features wherever you are. It is also downloadable for free so having it is a win-win.
Our field test ★★★★★ 3.0/5
This tool is handy. I can talk to my customers wherever I go without having to open my website. I just install the app on my phone and reply to them during my downtime. I hope more website owners will take advantage of this service. - Paul, 42, Entrepreneur
The tool helped with my sales because I can talk to my customers now by chatting. Right now, I just let the messages come in and answer them later when I have the time. I got MyLiveChat for free but I am planning to have it upgraded so I can have another person answer the people. I hope it's going to be worth it. - Olsen, 37, Sale
Design & usability
Design and Usability
It may take a while before you get used to the functions inside the dashboard because it is highly-customisable.
There are many templates, buttons, and setting that you can mix and match to achieve your desired chat window look, so expect that you will have to go through every tab to get the hang of it.
Despite this, there is a 24/7 customer service support that you can use if you ever find yourself lost along the way.
Special features
MyLiveChat has the following special features for you to enjoy:
Chat Window Appearance +
You can change how your chat window will look like on the website just by ticking a few boxes and playing with the options.
Custom Message +
You can customise the message that will appear on the pre-chat and offline message windows. You can set up the language it uses, but the default will always follow the language in your server location.
Exit Survey +
Add more engagements to your site by setting up exit survey questions. The questionnaire will be entirely up to you, but default messages are provided.
Cancelling your MyLiveChat subscription
How you can cancel
- Via your profile settings on MyLiveChat
Contact details
| Company | My LiveChat |
|---|---|
| Address | 198 Kennedy Street West Aurora, ON L4G 2L7 Canada |
| support@mylivechat.com |
Do subscriptions auto-renew?
Subscriptions renew automatically, cancel at least 7 days before your current term ends.
Money-back guarantee
- MyLiveChat offers a money-back guarantee with a full refund
- You have 30 days to cancel and get your money back
Better than MyLiveChat
MyLiveChat FAQ
What is MyLiveChat?
It is a live chat tool provider for websites so that the owners can talk to their page visitors.
Does MyLiveChat have an app?
Yes, it does. You can download it for free on your Android or Apple device.
How does My LiveChat service work?
When you subscribe to the service you will be able to chat real-time with your website visitors.
What's a MyLiveChat seat?
A seat is what the site calls anyone who logs into the agent console. For the basic plan (2 seats), it means you can have multiple agents but only 2 agents are allowed to be online at the same time.
Is MyLiveChat free?
The site offers a free plan that will have all the available features but will only have one seat. Upgrade if you want more seats on your account
Do I need to enter my credit card details for the MyLiveChat free trial?
No. You don't need to provide any credit card details for the free trial.
Can I cancel my subscription anytime?
Yes, you may cancel or upgrade your MyLiveChat subscription anytime.
Do I have to pay for each agent account in MyLiveChat?
No, you can create additional agent accounts free of charge. You only pay for additional agent seats.
How does the free MyLiveChat account work?
No credit card is required and you can upgrade to other plans whenever you are ready. A free live chat account has these limitations: 1 Seat and No White Label.
What forms of order does MyLiveChat accept?
You can use Paypal to accept online order in a secure and reliable way. All major Credit Cards are accepted. You do not require a PayPal account to purchase using your credit card.
Is MyLiveChat safe?
The site employs security features to filter out bots and other unwanted users from penetrating their system.
Is MyLiveChat legal?
The site is legal as it provides services that abide by the laws of the countries where it operates.
Do I have to sign a long-term contract with MyLiveChat?
Nope. You'll be charged monthly and you can cancel or change plans anytime. If you cancel, you'll only be charged for the current month. You won't be charged again after that.
Who can see our chats and files? Do MyLiveChat read them?
Privacy and security is a top priority. The site has taken measures to make sure no one outside of your team can access your chats and files.
Is my data secured?
Yes, MyLiveChat provide security in the same way banks do. You should work with your application through secure and encrypted SSL connection.
Can I change number of seats at MyLiveChat anytime?
Yes, at any time! If you change the number of seats in the middle of the month, we will charge you just for real usage.
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